FAQ
(FREQUENTLY ASKED QUESTIONS)
We recommend ordering cat sitting as soon as possible, so that we are able to get a cat sitter in time. Cat sitting is recommended to be ordered no later than 7 days in advance. In urgent cases with less than 7 days, we will of course try to satisfy you, but there is a risk that we will not have enough available working capacity. In exceptional cases, it is possible to have the initial meeting out of your home where your cat lives with you; however, we do not recommend this option.
You will not need anything specific for the initial meeting. For cat sitting, we will need contact details of your vet and your cat’s certificate of vaccination. In case you want to pay cash, please have the amount ready in advance. If you don’t have enough cash, you can pay by bank transfer.
Before you leave, please check that your cat has been provided with enough food to last during the whole cat sitting. And also please make sure that there is a scoop for the litter box and bin bags, if you use them.
Your keys will be available only to the Holiday Cat agency personnel. We will of course always try to send only one cat sitter to your place, but if it is absolutely necessary (e.g. in case of illness), another member of our verified staff will go and take care of your cat with your consent.
Each of our catsitters is carefully selected, has clear criminal record and is reliably verified. You can see it by yourself in our references. You will also meet your cat sitter every time before cat sitting.
Frequency of visits depends on the needs of each individual cat, so it is not possible to set a universal number of visits for every pet. However, we always recommend at least 1 visit a day for the cat’s well-being and peace of mind. If your cat is fixated on you and requires more attention, it is good to order cat sitting 2× a day. If on the other hand your cat is less social and more independent, we can visit every other day.
We try to take various measures for the safety of your property, which include also safe return of your keys to you personally. For this reason we do not accept your request to leave your keys in your mailbox or in your house. Thank you for respecting this rule.
We always do our best for your satisfaction; nevertheless, if your expectations are not met even though your requirements concerning cat sitting had been clearly communicated to us during the preliminary meeting, we will discuss the situation with you and offer you adequate compensation.
We also recommend you to read usefull article about how find the right pet sitter, that is written by Martina Čermáková. She points out to several things you should be interested in before ordering cat sitting service. You can see also our answers in this questionaire:
